Parenting Skills, Support Services
Adapting to Fathers’ Needs: Creating Change Using Insights from Customer Journey Mapping
This National Responsible Fatherhood Clearinghouse (NRFC) brief presents an overview of customer journey mapping, an evidence based tool that helps program administrators and staff members reflect on a father’s journey through a program and make service adjustments based on the father’s perspective as he progresses through that program.
Clinton Key and Dina Israel, MDRC
